About this item

• YOUR TO-GO COMPANION: Meet the Essential Tumbler–built to sip your favorite drinks on the go; featuring a ceramic-lined interior that ensures your drink never has a metallic taste, this travel tumbler lets you enjoy your beverages anywhere
• DOUBLE-WALL INSULATION: Built with double-wall vacuum insulation to keep drinks cold for up to 24 hours and hot beverages warm for up to 6 hours, making this stainless steel tumbler with lid perfect for any occasion
• DURABLE STAINLESS STEEL CONSTRUCTION: Crafted from 18/8 stainless steel and BPA-free materials, this tumbler cup is built to last; its durable design is RTIC tough, providing reliability and quality you can count on
• LEAK-RESISTANT LID: Designed for life on the go, the double-threaded, leak-resistant lid of this metal tumbler allows easy sipping with a simple flip of the closure; snap it down for a secure seal that prevents spills during transportation
• DISHWASHER SAFE AND NO SWEAT EXTERIOR: Its dishwasher-safe design (lid top rack only) and wide mouth allow for easy cleaning; the tumbler’s no-sweat exterior keeps your hands dry, while ensuring no water rings on your desk or table

• Production Time: We process orders on business days from Monday to Friday, excluding holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

  It takes about 1- 2 business days to create DTG products, 2- 4 business days for All-Over-Print apparel products, 3-5 business days for non-apparel (Home decoration, accessories etc.) products, 3-5 business days for clothing set and 7 - 10 days for footwear products,  (clogs, shoes etc..).

• Shipping Time: Depending on your location, the general standard shipping time is approximately 10 - 15 bussiness days with Standard Shipping.

• Tip: Buying 2 products or more at the same time will save you quite a lot on shipping fees.

• Items purchased from Imprint Aura are custom made and printed just for you. Returns cannot be offered unless the item is defective.

• We are committed to providing you with the absolute best products, and are happy to replace your order for any of the following reasons:

  - The product is flawed. 

  - The print quality is poor.

  - The product you received is different from the product originally represented on our site.

• WHAT DO I NEED TO PREPARE BEFORE CLAIMING?  To file a claim, please send us an email to:support@imprintaura.comand include the following information (this is a must):
  • Order number
  • The photos of the defective product
  • If your claim is in regards to a printing error, please include photographs of the error.
  • If some of your items are missing, please provide us an image of the received package's cover including the detailed shipping label.
  • Our support team will review the photos you send of the defective item and, if your item is eligible, we will resend the product to you for no additional cost to you. In the rare case that sending a replacement product is not practical, we will reimburse you the full cost of the eligible product (including shipping costs).
• NOTE: We typically DO NOT accept refunds or replacement due to customer's mistakes such as:
  • Incorrect selection of sizes, designs, colors, etc.
  • Incorrect shipping address provided upon ordering.
  • Review your order carefully before you check out to ensure your order is correct.
  • Please allow the 10% difference between advertised images and the actual item you received as sometimes advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.
• Due to the high volume of orders during the peak season, we will respond as soon as possible. Thanks for your patience and understanding.